Ordering & Purchasing

We recognise that customers have their own preferences and policies for placing orders and we provide a range of options to choose from.


Order Online

Ordering online via this website is the simplest method and is accessible 24/7 all year round. Account customers can register using their account number and place orders online and receive all previously agreed discounts and commercial terms. Non-account customers can place orders and pay via credit card.

Telephone

We have highly trained customer service teams available between 8.30am to 5pm, Monday to Thursday & 8.30am to 4pm, Friday. The teams will either take orders directly or transfer larger customers to the relevant dedicated customer support team.

EMAIL

Customers wishing to send orders via email can send to auwebstore.enquiries@norgren.com.

This website provides customers access to our core product offer with rich product content and an extended range of part numbers. Product data and availability information can be viewed prior to logging in with pricing information and ordering processes secured for viewing after login.

Once logged in customers can order by browsing the online catalogue, or searching for items and adding them to their basket. Once complete start the simple checkout process.

Customers who already know what they want can enter part numbers straight into the order pad, or paste them from an excel sheet.

Customers placing repeat orders can either save baskets for easy repeat ordering, or find previous orders in the order history section found in My Account once logged in.

Orders will be acknowledged by email, and can be tracked via open orders in My Account.

We have supplied industry with an enormous range of different products over the past 100 years, and that makes cataloguing every item very difficult. On our website you will find our most popular products easy to navigate and listed with rich product content. You will also find in our extended range, lists of part numbers that are available, most are priced for immediate ordering but some will require a telephone conversation or email dialogue with customer services.

Finding Alternatives

We also offer other routes to find products, there is a part number converter which provides IMI Norgren equivalents to our main competitors' brands, in here you will find well over 5000 direct matches.

After logging in the prices shown will be current list prices. Account customers will be shown prices either at agreed contract prices or with agreed discounts applied.

For larger orders for new projects, or new parts we recommend that customers contact our customer service teams via 1800 667 473 or auwebstore.enquiries@norgren.com. Our team will review the requirements in full with their technical and sales colleagues and strive to provide the most cost effective package possible.

For ease of re-ordering logged in users can create lists of items and save them in My Account. Simply enter items into the basket with your required re-order quantities, click Save Basket and give the list a useful name for example, Kit 1, Warehouse Rack 1, Machine 1, etc. These saved baskets can be easily accessed from My Account when logged in and there is no limit to how many can be stored.

To re-order go to My Account, visit the Saved Baskets page, open the relevant basket and re-order.

Call 1800 667 473

Mon to Thu: 8.45am-5pm

Friday: 8.45am-4pm

Email australia@imi-precision.com

Our expert teams are available to answer your emails 8.45am to 5pm, Monday to Thursday and 8.45am to 4pm on Friday.