Ordering & Purchasing

We recognise that customers have their own preferences and policies for placing orders and we provide a range of options to choose from.


Order Online

Ordering online via this website is the simplest method and is accessible 24/7 all year round. Account customers can register using their account number and place orders online and receive all previously agreed discounts and commercial terms. Non-account customers can place orders and pay via credit card.

Telephone

We have highly trained customer service teams available between 6am and 4.30pm (MST), Monday thru Friday. The teams will either take orders directly or transfer larger customers to the relevant dedicated customer support team.

MOBILE

Ordering is now possible from mobile phones using our mobile website. The website will detect the mobile device and provide a simplified website format suitable to the mobile interface. Simply log-in and place your order.

EMAIL

Customers wishing to send orders via email can send to sales.usa@imi-precision.com.

EDI and eProcurement

Larger customers looking for bespoke ordering services can choose to order via eProcurement or EDI. Please speak to your account manager for more information.

This website provides customers access to our core product offer with rich product content and an extended range of part numbers. Product data and availability information can be viewed prior to logging in with pricing information and ordering processes secured for viewing after login.

Once logged in customers can order by browsing the online catalogue, or searching for items and adding them to their basket. Once complete start the simple checkout process.

Customers who already know what they want can enter part numbers straight into the order pad, or paste them from an excel sheet.

Customers placing repeat orders can either save baskets for easy repeat ordering, or find previous orders in the order history section found in My Account once logged in.

Orders will be acknowledged by email, and can be tracked via open orders in My Account.

Our network of distributors have been carefully selected to provide customers across the USA & Canada with the additional support they sometimes need. Whether it is access to same day stock, face to face technical support over the counter or service in the field, our distributors have extensive capabilities to support you.

For ad-hoc or smaller transactions we recommend customers to purchase using a credit card on this website, or to place orders via our distribution network.

If you have a regular requirement for our products, you can apply for credit facilities. Contact customer services to start this process via sales.usa@imi-precision.com.

We have supplied industry with an enormous range of different products over the past 100 years, and that makes cataloguing every item very difficult. On our website you will find our most popular products easy to navigate and listed with rich product content. You will also find in our extended range, lists of part numbers that are available, most are priced for immediate ordering but some will require a telephone conversation or email dialogue with customer services.

Finding Alternatives

We also offer other routes to find products, there is a part number converter which provides IMI Norgren equivalents to our main competitors' brands, in here you will find well over 15,000 direct matches.

Local Stock

We also offer a distributor stock search which advises for certain part numbers which of our distributors have local inventory that can be accessed by customers for rapid supply.

After logging in the prices shown will be current list prices. Account customers will be shown prices either at agreed contract prices or with agreed discounts applied.

For larger orders for new projects, or new parts we recommend that customers contact our customer service teams via (303) 794-2611 or sales.usa@imi-precision.com. Our team will review the requirements in full with their technical and sales colleagues and strive to provide the most cost effective package possible.

For ease of re-ordering logged in users can create lists of items and save them in My Account. Simply enter items into the basket with your required re-order quantities, click Save Basket and give the list a useful name for example, Kit 1, Warehouse Rack 1, Machine 1, etc. These saved baskets can be easily accessed from My Account when logged in and there is no limit to how many can be stored.

To re-order go to My Account, visit the Saved Baskets page, open the relevant basket and re-order.

Many of our larger customers have invested in procurement systems which facilitate increased control of vendor selection, approval workflow whilst empowering engineers to place their own orders.

We can provide electronic data in support of these initiatives as well as punch-out facilities providing ease of use for engineers and specifiers as well as necessary control for purchasing.

Adopting an eProcurement solution is best discussed as part of an overall commercial dialogue with your account manager. Contact customer services to start this process via sales.usa@imi-precision.com.

We can support customers wishing to transact via Electronic Data Interchange (EDI). Adopting an EDI solution is best discussed as part of an overall commercial dialogue with your account manager. Contact customer services to start this process via sales.usa@imi-precision.com.

Email sales.usa@imi-precision.com

Our expert teams are available 6am to 4.30pm (MST), Monday thru Friday to answer your emails.

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